Support

Getting help

The quickest way to reach us is the contact form. Choose "Technical support" and include your nursery name so we can route your request to the right person. Most enquiries are answered within one to two business days, and live nurseries are prioritised.

Parents & guardians

I can't sign in

Parent accounts are created and approved by your nursery. Confirm with your nursery that they have invited the email address you are using, then use the password reset option in the app. If the invitation hasn't arrived, ask the nursery to resend it.

I'm not receiving notifications

Check that notifications are enabled for the app in your device settings, and that any in-app notification preferences are switched on. Notifications also require an internet connection.

Something in my child's record looks wrong

Daily reports, attendance and care notes are created by nursery staff. Contact your nursery first so they can correct the record. If you can't resolve it, reach us via the contact form.

Teachers & staff

I can't see a class or child

Access follows the roles and permissions configured by your nursery owner or administrator. Ask them to review your role assignment.

An upload or report failed

Check your connection, ensure the app is on the latest version, and try again. If it keeps failing, send us the approximate time, the device you're using and what you were doing.

Nursery owners & administrators

Onboarding a new nursery

We help set up your nursery profile, classes, staff roles and parent invitations. Start with the contact form and choose "Onboarding a nursery".

Managing users

Staff and parent accounts are managed from the Nursery Owner Portal, including inviting new users, changing roles and revoking access when someone leaves.

Privacy & data requests

Requests to access, correct or delete personal information can be made through the contact form using the "Privacy or data request" subject. Details of how information is handled are in our Privacy Policy, and the rules of use are in our Terms & Conditions.

Reporting a security or safeguarding concern

If you believe information has been accessed or shared inappropriately, contact us immediately through the contact form and mark the subject as urgent in your message. Safeguarding concerns should also be raised directly with your nursery and, where required, the relevant local authority.